Support

Questions, bug reports, or feedback — email [email protected] and you'll hear back from a real person.

Frequently asked

How do I reset my password?

On the login screen, tap Forgot password and enter your email. You'll receive a link that opens a secure page to set a new password.

How do I delete my account?

In the app, open the Profile tab, scroll to the bottom, and tap Delete Account. You'll be asked to confirm, and the deletion is immediate and permanent — your profile, photo, connections, event signups, messages you've sent, and reviews are all removed and cannot be recovered.

Courts you added stay on the map so other players can still find them, with your name detached. If you can't access the app, email [email protected] from the address on your account and we'll take care of it.

Who can see my profile?

You control your profile visibility (public or private) in the app. Your email address and birthday are never shown to other users.

Community guidelines

PiKalaro is for finding people to play pickleball with. By creating an account you agree to keep it that way:

• No harassment, threats, hate speech, or sexually explicit content — in messages, profiles, court listings, or event descriptions.
• No spam, scams, or advertising.
• Don't impersonate anyone, and don't post someone else's personal information.
• You must be 13 or older to use PiKalaro.

Reporting someone

Tap Report User on a player's profile, use the flag icon in a direct chat, or press and hold any message you've received. Choose a reason and add detail if you like. Reports are reviewed within 24 hours.

You can also Block anyone from their profile, which hides you from them in search, connections, and chat. Blocking and reporting are independent — you can do either or both.

What happens to reported content

Reports go to a moderation queue. Content that breaks these guidelines is removed, and accounts that do it repeatedly or seriously are suspended or deleted. If you think we got it wrong, email [email protected].